Privacy policy
Privacy Policy — ALCAONE
Last updated: Apr 6, 2026
ALCAONE ("we," "our," "us") operates the website alcaone.com and its online store, including its content, features, tools, products, and services (collectively, the "Services"). Our store is powered by Shopify, which allows us to provide the Services to you.
This Privacy Policy explains how we collect, use, and share your personal information when you visit, interact with, or make a purchase through the Services. If there is any conflict between our Terms of Service and this Privacy Policy, this policy applies when it comes to the handling of personal information.
By using our Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean details that identify you or could reasonably be linked to you. This does not include anonymous or aggregated data.
We may collect the following categories of personal information:
Contact details — such as your name, shipping and billing addresses, email, and phone number.
Payment information — including credit/debit card details, transaction records, and payment confirmations.
Account details — like usernames, passwords, security questions, and settings.
Purchase history — items you browse, add to your cart, wishlist, purchase, return, or exchange (e.g., Alcantara phone cases, Apple Watch bands, AirPods cases, and other accessories).
Communications — any information you share with us when contacting customer support.
Device data — IP address, browser, operating system, and network connection.
Usage activity — how you interact with our Services, including pages viewed and time spent.
Where We Collect Information From
We may gather personal information from:
Directly from you (e.g., when you create an account, make a purchase, or contact us).
Automatically (e.g., via cookies, your browser, or your device when you use our Services).
Service providers (e.g., payment processors, shipping partners).
Partners or third parties who help us operate or market our Services.
How We Use Your Information
We use your personal information for purposes such as:
Providing and improving the Services — processing orders, shipping, returns, payments, account management, and personalizing your shopping experience.
Marketing — sending promotional messages, newsletters, and showing targeted ads relevant to your interests.
Security & fraud prevention — protecting against fraud, unauthorized transactions, and ensuring safe use of our Services.
Customer support — responding to inquiries and maintaining our relationship with you.
Legal obligations — complying with applicable laws, responding to requests from authorities, and enforcing our policies.
How We Share Personal Information
We may share personal information in the following situations:
With Shopify and service providers (e.g., for payment processing, shipping, cloud storage, analytics).
With business and marketing partners to deliver advertising and promotions.
When you consent or request us to share information (e.g., shipping, social media logins).
With our affiliates or within our corporate group.
During business changes (e.g., mergers, acquisitions, bankruptcy).
To comply with legal requirements or to protect our rights and users.
Relationship with Shopify
Our Services are hosted by Shopify. Your information may be shared with Shopify and processed in countries outside of your own. Shopify may also use your information to improve its services across different merchants.
For more details, review Shopify's own privacy policy here: https://www.shopify.com/legal/privacy
Third-Party Links
Our Services may include links to external websites or platforms. We are not responsible for their privacy or security practices. Please review their policies before sharing your data.
Children's Data
Our Services are not directed to children. We do not knowingly collect personal data from individuals under the age of majority. If you believe your child has shared information with us, contact us to request deletion.
Security & Data Retention
We take measures to protect your information, but no method is 100% secure. Please avoid sending sensitive information via unsecure channels.
We retain personal information as long as necessary for business, legal, or operational purposes.
Your Rights & Choices
Depending on where you live, you may have rights such as:
Access / Know — request details about personal data we hold.
Delete — request deletion of your data.
Correct — ask us to update inaccurate information.
Portability — request a copy of your information.
Opt-out of targeted advertising — stop us from sharing your data for personalized ads.
Manage communications — unsubscribe from marketing emails (you may still receive non-promotional messages).
If you are in the UK or EEA, you may also:
Object or restrict processing of your data.
Withdraw consent for processing where consent is the legal basis.
We may require verification of identity before processing requests.
Complaints
If you believe your data is mishandled, you may contact us directly at contact@alcaone.com or file a complaint with your local data protection authority.
International Transfers
We may transfer your data outside your country. If we do so, we rely on mechanisms like the EU Standard Contractual Clauses or equivalent safeguards.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The "Last updated" date will always be posted.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: contact@alcaone.com
For data protection purposes, ALCAONE is the data controller of your personal information.