Terms of service

Terms of Service — ALCAONE

Last updated: Apr 6, 2026

Overview

This website is operated by ALCAONE. Throughout the site, the terms "we," "us," and "our" refer to ALCAONE. We provide this website and all related information, tools, and services (the "Service") to you, the user, conditional upon your acceptance of these Terms of Service and all policies referenced here or available by link.

By visiting our site and/or purchasing from us, you engage in the Service and agree to be bound by these Terms of Service (the "Terms"). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully. If you do not agree to all the terms and conditions, you may not access the website or use the Service. Any new features or tools added to the store will also be subject to these Terms. We may update these Terms at any time by posting changes on this page; your continued use of the Service constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or malicious code. A breach of any of the Terms will result in immediate termination of your access to the Service.

1. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and (a) involve transmissions over various networks; and (b) be modified to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website without our express written permission. Headings in this agreement are for convenience only and do not limit these Terms.

1. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. Materials are provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary or more timely sources. Your reliance is at your own risk.

This site may contain historical information that is not current and is provided for reference only. We may modify site contents at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

1. Modifications to the Service and Prices

Product prices are subject to change without notice. We may modify or discontinue the Service (or any part/content) at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

1. Products or Services

Some products or services may be available exclusively online and may have limited quantities. Returns or exchanges are handled according to our Refund Policy.

We strive to display product colors and images as accurately as possible — particularly for our Alcantara accessories, where color and texture are important — but we cannot guarantee your monitor's display is accurate. We reserve the right to limit sales of products or Services to any person, region, or jurisdiction, to limit quantities, to change descriptions or pricing at any time, and to discontinue any product. Any offer for any product or Service is void where prohibited. We do not warrant that the quality of any products, services, information, or other material will meet your expectations, or that errors in the Service will be corrected.

1. Accuracy of Billing & Account Information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same account, credit card, or with the same billing/shipping address. If we change or cancel an order, we may attempt to notify you via the email, billing address, or phone number provided at purchase. We also reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information and promptly update your account (including email, payment numbers, and expiration dates) so we can complete transactions and contact you as needed.

For more details, see our Refund Policy.

1. Optional Tools

We may provide access to third-party tools that we neither monitor nor control. You acknowledge that such tools are provided "as is" and "as available" without warranties or endorsements. We have no liability arising from your use of optional third-party tools. Any use is at your own risk and you should ensure you approve the terms of such tools.

Future new features or services made available through the website will also be subject to these Terms.

1. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating content or accuracy and will not be liable for third-party materials, websites, or services. Review third-party policies before engaging in any transaction. Complaints, claims, concerns, or questions about third-party products should be directed to the third party.

1. User Comments, Feedback & Other Submissions

If you send us submissions (e.g., contest entries, ideas, proposals, plans, or other materials), whether requested by us or not (collectively, "comments"), you agree that we may edit, copy, publish, distribute, translate, and use them in any medium at any time, without restriction and without obligation to: (1) maintain comments in confidence; (2) pay compensation; or (3) respond.

We may, but have no obligation to, monitor, edit, or remove content we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates any party's intellectual property or these Terms.

You agree your comments will not violate any third-party rights (including copyright, trademark, privacy, personality, or other proprietary rights) and will not contain unlawful, abusive, or obscene material or malware. You may not use a false email, pretend to be someone else, or mislead us or third parties as to the origin of comments. You are solely responsible for your comments and their accuracy. We assume no liability for comments posted by you or any third party.

1. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

1. Errors, Inaccuracies & Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you submit your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing, except as required by law. No specified update or refresh date should be taken to indicate that all information has been modified or updated.

1. Prohibited Uses

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

(d) to infringe upon our intellectual property rights or the rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or malicious code;

(h) to collect or track personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose;

(k) to interfere with or circumvent security features of the Service or related websites.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

1. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free, nor that results will be accurate or reliable. We may remove the Service for indefinite periods or cancel it at any time, without notice.

You agree your use of the Service is at your sole risk. Except as expressly stated by us, the Service and all products/services delivered through it are provided "as is" and "as available," without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall ALCAONE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, replacement costs, or similar), whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, or for any other claim related to your use of the Service or any product. Some jurisdictions do not allow exclusion or limitation of liability for consequential or incidental damages; in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

1. Indemnification

You agree to indemnify, defend, and hold harmless ALCAONE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or third-party rights.

1. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of any remaining provisions.

1. Termination

Obligations and liabilities incurred prior to termination survive termination of this agreement. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use the Service or when you cease using the site.

If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; we may also deny access to the Service (or any part thereof).

1. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies or operating rules posted by us on this site (including the Privacy Policy and Refund Policy) constitute the entire agreement and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals (oral or written) between you and us. Any ambiguities shall not be construed against the drafting party.

1. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France (without regard to conflict-of-law principles).

1. Changes to Terms

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following any changes constitutes acceptance of those changes.

1. Contact Information

Questions about these Terms should be sent to: contact@alcaone.com